Shop Manager – Job Description
Company Overview:
BFL Group is one of the world’s leading off-price retailer of fashion and homeware. With headquarters based in United Arab Emirates, we serve over markets across the region and in Europe.
Our goal is to delight customers and entice them back with the promise of exceptional pieces that excite – all at up to 80% off the original retail price for fashion designer brands. Our unique “Treasure Hunt” model ensures there is always something new to explore, desire and discover within our stores. Our customers walk out with new items every time they visit any of our stores.
Role Purpose:
The Shop Manager is responsible for the overall daily operations of the shop, ensuring efficiency and profitability. Their primary duties include staff management, facilitating customer service and meeting sales and financial targets.
Key responsibilities:
· Develop store strategies to raise customers’ pool, expand store traffic, and optimize profitability.
· Meet sales goals by motivating, mentoring, training, and providing feedback to store staff.
· Manage and oversee shop operations, ensuring efficient functioning of the shop, managing the sales floor and providing maximum profitability.
· Enforce exceptional customer service, setting criteria for the staff, establishing security and safety measures, and ensuring health and safety compliance.
· Manage loss prevention through security requirements and monitoring strategies and checking paperwork and inventory levels.
· Complete store administration and ensure compliance with policies and procedures.
· Report on buying trends, customer needs, profit, etc.
· Deal with all issues that arise from staff or customers.
· Oversee the organization and safekeeping of vital employee documents, including contracts, Certificates of Compliance (COC), and store licenses, ensuring they are securely stored.
· Guarantee that all employees receive essential notifications and onboarding support from the relevant authorities through efficient coordination.
Qualifications:
· A minimum of 5 years of related working experience in retail shop management.
· Strong oral, written, and inter-personal communications skills, adept at dealing with and engaging people at all levels.
· Strong leadership and management skills
Strong quantitative and analytical skills
