Company Overview:
BFL Group is one of the world’s leading off-price retailer of fashion and homeware. With headquarters based in United Arab Emirates, we serve over markets across the region and in Europe.
Our goal is to delight customers and entice them back with the promise of exceptional pieces that excite – all at up to 80% off the original retail price for fashion designer brands. Our unique “Treasure Hunt” model ensures there is always something new to explore, desire and discover within our stores. Our customers walk out with new items every time they visit any of our stores.
Role Purpose:
As an Assistant Shop Manager, you'll support the Deputy/Shop Manager in delivering excellent customer service and ensuring smooth store operations.
Key responsibilities:
· Assist with daily store operations and act as the acting Deputy Shop Manager when necessary.
· Maintain store cleanliness, organization, and efficient product display.
· Manage deliveries and report any discrepancies.
· Oversee the cash register area and stock room.
· Uphold customer service standards and handle complaints effectively.
· Collaborate on merchandise returns and exchanges.
· Address and report any issues or problems to management.
· Create staff schedules for efficient staffing.
· Enforce company SOPs and grooming standards.
· Motivate team members and maintain a positive work environment.
· Keep fitting rooms clean and organized.
· Follow security protocols for store safety.
· Adhere to proper hygiene and uniform standards.
· Attend mandatory meetings and training sessions.
· Fulfil any other duties as assigned by your immediate supervisor.
Qualifications:
· Previous retail or customer service experience.
· Strong communication and organizational skills.
· Team player with a strong work ethic.
· Basic cash handling knowledge.
· Flexibility to work varied hours.
· Willingness to adapt in a dynamic retail setting.
