Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.
Job Description:
Role :Helix Application Developer
Job Description / Key Requirements:
Mandatory Technical Skills : Helix design and development- Must
Responsibilities:
- Overall 06+ years IT experience.
- Must have recent working experience in Helix design and development for at least 2-3 years.
- Must be working as a BMC Helix Developer.
- Good to have working experience in ServiceNow
- Develop service requests in ITSM platform.
- Perform ITSM platform operational enhancement.
- Provide support in implementation of IT service management activities which includes the following areas:
- Catalogue: Analysis of service requests and enhancement the catalogue items.
- Catalogue Service Request Implementation.
- User requirement gathering and solution design.
- Build or enhance service requests in ITSM platform.
- Create reports for ITSM service requests..
- System documentation, user guide and training.
- Knowledge transfer to internal ITSM team.
- ITSM setup and configuration that adhere to the current ITSM process.
- ITSM platform patching, upgrade, and maintenance works.
- Work with Automation/Orchestration team to integrate with catalogs, approvals, and workflows.
- Ensure items worked on adhere to the current design and structure.
- Maintain and develop technical documentation and standard operational procedures.
- Ensure compliance with IT security standards, policies and procedures.
- Work closely with various IT Infrastructure and Operations teams to support and troubleshoot problems and issues.
Key Job Duties:
- Research, design, and develop computer and network software or specialised utility programs.
- Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
- Work with computer hardware engineers to integrate hardware and software systems and develop specifications and performance requirements.
- Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
