Responsibilities
- To lead and supervise the team on each shift and ensure the company service standards are upheld
- Assist the Operations Manager to perform duties to execute marketing, operational plans, and any special restaurant functions·
- Able to handle guest feedback/complaints concerning food quality and service
- Ensure that the outlets adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
- Daily ensures the proper working condition of all outlet equipment and prepare equipment monitoring/defect list for repair and maintenance.
- Perform inventory and monitoring to ensure sufficient stocks supplies in restaurant/cafe for smooth operation
- Able to schedule and plan staffing/roster base on operational requirement of the outlet.
- Supervise and support the operations of at least two restaurants/café’s
- Able to function as customer relations and handle customer reservation system.
- Perform other reasonable duties as assigned by management
Requirements
- Min Diploma or equivalent to at least 2 years of relevant experience in food and beverage management
- BS Degree in Business Administration; Hospitality Management or Culinary background is a plus
- Certificate of Basic Food Hygiene Course
- Strong communication, good interpersonal and management skills
- Passionate in providing excellent management and customer oriented
- Able to work independently and lead the team
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS, InfoGenesis, etc.)
- Ability to spot and resolve problems/challenges efficiently
- Mastery in delegating multiple tasks and ability to meet financial targets
- Up to date with food and beverages trends and best practices
