· Respond to Customer Inquiries: Handle inquiries via phone, email, and in-person, providing accurate and timely information.
· Resolve Issues: Address and resolve customer complaints, ensuring a high level of satisfaction.
· Provide Product Information: Offer detailed explanations of products or services to assist customers in their decisions.
· Follow-Up Communications: Conduct follow-ups to ensure customer needs are met and gather feedback for improvement.
· Accurate Data Input: Enter data into databases and systems with precision, ensuring no errors.
· Maintain Records: Regularly update and maintain records, keeping information current and accessible.
· Verify Data: Cross-check entries for accuracy, ensuring compliance with data integrity standards.
· Confidential Handling: Protect sensitive data by adhering to confidentiality protocols.
· Manage Correspondence: Handle incoming and outgoing communications, directing them appropriately.
· Schedule Meetings:Coordinate appointments, meetings, and events, ensuring all logistics are in place.
· Prepare Reports: Assist in the creation of reports and presentations, ensuring accuracy and timely delivery.
· Support Office Operations:Coordinate office activities, manage supplies, and ensure policy compliance.
· Enter Application Data:Accurately process and enter application-related data into relevant systems.
· Verify Information: Ensure the completeness and accuracy of application data, following up as needed.
· Support Application Workflows: Track and update the status of applications, assisting in smooth processing.
· Maintain Documentation: Organize and store application data records for easy access and reference.
Location : Woodlands (Check point)
