Responsibilities
• To provide 24 x 7 support for Data Center running on 12 hours shift
• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged
• Resolving the incident/problem onsite
• Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager
• Generating the relevant administrative records and reports.
• Introducing and integrating new technologies into existing environments
• Applying operating system updates, patches, and configuration changes
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries
• Maintaining the configuration of the system
• To implement Service Request and Change Request
• Contacting OEM/Vendor for technical support
Requirements
• Degree/Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• Preferably with Microsoft Certification and/or ITIL certification
• Good Knowledge of following products will be advantageous: Linux, Unix, Active Directory/DNS , Microsoft Azure Stack, Microsoft Windows 2008-2016, Commvault Backup and Recovery & Symantec Endpoint Protection
• 12 hrs shift working
Licence no: 12C6060
