Key Responsibilities:
- Liaison between sales/customer and all relevant internal teams
- Process all inbound escalations from the Sales Team email and/or phone call
- Effectively communicate resolutions direct to end-customers
- Support sales team on Quotes & Order resolution.
- Coordinate with customer service and accounting team to resolve any issues related to invoicing such as credit block.
- Regular and proactive in working with sales team to gather update on any new developments in the marketplace, for example: competitor behaviors, product issues, customer changes, wins or potential misses and report in monthly sales meeting.
- Special Price Request support
- Tender Documents and ensure timely submission and documentations
- Supply center store stock and maintenance management.
- 3rd Party Vendor survey/ questionnaire
- Other assigned tasks depending on business requirements
Minimum Requirements/Qualifications:
- Bachelor’s degree is preferred in Business Administration or a scientific discipline.
- 2 years of related customer service experience with order entry systems and processes experiences
- Excellent written and verbal communication skills
- Experience with Salesforce and the quoting process is preferred.
- Organized, able to work independently and in teams in a highly matrix organizations
- Highly driven with the ability to perform under stress and adhere to strict timelines
- Well versed with Government procurement mechanisms like ITQ/Tenders is advantageous
If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]
Chloe Tan Hui Lin
CEI Registration No.: R1765524
Recruit Express Pte Ltd
EA99C4599
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.
