Benefits:
· Up to $2500 + Transport & Flexible Benefit Allowance + Variable Bonus + AWS
· Medical Benefits
· Shift roster 7am-4.30pm / 2pm-11pm (weekend work required)
· Macpherson work location
Job Description:
We are seeking a dedicated and proactive Technical Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional technical support, troubleshooting issues, and ensuring a positive user experience. This role requires excellent problem-solving skills, strong technical knowledge, and the ability to communicate effectively with both technical and non-technical users.
Key Responsibilities:
Coordinate with the Maintenance Team and station staff to monitor the performance of ticketing kiosks using the Monitoring Control Console (MCC) workstation. Perform remote troubleshooting on ticketing kiosks as required. Coordinate and work with the maintenance team and station staff to: Compile fault data for ticketing kiosks and generate reports. Combine and rearrange data from source documents where required. Verify data from the maintenance team to ensure accuracy and improve ease of understanding. Assist in all systemwide software deployment activities to all ticketing kiosks, including the Annual Fare Revision Exercise and other ad-hoc projects. Monitor the performance of ticketing kiosks post-software deployment for potential faults/issues. Generate backend reports of the ticketing kiosks for investigation purposes. Create Work Orders in the Maintenance Management System (MMS) to record details of fault troubleshooting. Support all ticketing kiosks and MCC workstation-related tasks (update station layout drawing). Perform any additional duties as instructed if required.
Qualifications:
· Nitec in Engineering or any other relevant field.
· Minium 2-year experience
· Proficient in Microsoft Office (especially Excel).
· High accuracy in processing information.
· Self-motivated, proactive, positive, and able to work independently.
· Able to work independently and as part of a team in a challenging environment.
