Summary:
Reporting to the Customer Service Manager, this position will focus on participating in and contributing to Manitowoc high performance Customer Order Desk team in the ROA (Rest of Asia) region.
Main responsibilities:
- Support customers to identify the correct the parts through parts manual or by communicating with factory
- Prepare/present parts quotes for customers
- Participate in weekly/monthly meetings, providing the department manager with updates on sales activities of the assigned countries
- Analyze the countries assigned, select target accounts and work with management to define a sales forecast & goals
- Manage data such as contact information, crane populations, opportunities, campaigns, selling activities, quotes delivered, etc.
- Provide feedback to the manager to drive changes to the business to align with market expectations (Examples to include competitive pricing data, new parts offerings, etc.)
- Individual must cultivate any prospective new customer opportunities
- Establish a regular visit to customers or job sites to assist them in identifying any Parts sales potential.
- Promote current parts marketing and sales programs to all customer
- Other duties, as assigned by Management
Job requirement:
- Engineering diploma in either mechanical and hydraulic preferred or equivalent trade experience and skills maybe considered
- Strong coordination skills (between internal departments and external vendors/customers)
- At least 5 years of Sales and technical support related working experience
- Ability to communicate effectively with customer and personnel at all levels
- Experience in SAP or similar admin software an advantage
- Strong team player, service oriented and with effective communication skills
- Meticious and detailed oriented to understand customer needs and parts product for recommendation
