The L2 application support analysts/engineers have ownership to resolve incidents/issues in productive environment, monitoring to ensure application availability, stability, they coordinate and work with other DevTech support units (e.g. L3 teams) in order to resolve Incidents and Problems that affect the Client services.
Your key tasks
- Hold Accountability and End to End ownership of any product related problems which clients report via the respective ticketing systems.
- Banking functional knowledge and experience is a must specially in the area of Credit , Trading , Derivatives, transaction reporting as well as cash management & payments and this is required to resolve business transactions related issues from our wealth clients.
- to be able to handle EOD batches which are running post COB hours and to be on standby as well until the batch deliverables are fully transferred to the respective downstream of the Wealth Clients or Financial Institutions.
- Able to work in different shifts (night on-call, day shift and ad hoc weekend support).
- Apart from Incidents, to be able to handle Service requests, RFIs as well as assist Problem Manager whenever product specific support is required.
