With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
A Sales Manager – Weddings with Conrad Hotels and Resorts manages the Catering & Events sales operations to actively convert customer enquiries into confirmed sales.
What will I be doing?
As a Sales Manager - Weddings, you will manage all aspects of Catering Sales operations including the sales of wedding banquets, social events such as birthdays and anniversaries. He/She will interact frequently with customers and guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Maximize all wedding/social events revenue opportunities
- Review sales and other business plans, identify gaps and ensure proactive efforts to fill function space capacity and revenue to achieve optimum departmental revenue targets
- Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market
- Work with superior in the preparation and management of the department’s budget
- Create a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Assist in operation of banquet functions if any
- Conduct briefings and other meetings as needed to obtain optimal results
- Follow up on all enquiries
- Conduct site inspections and hotel familiarization
- Assist Senior Sales Manager for in-house wedding shows and other projects assigned
- Ensure all Delphi standards are followed
What are we looking for?
A Sales Manager - Weddings, serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Demonstrated previous managerial or supervisory experience in Catering & Events Sales function in the wedding sector
- Passionate and drive for sales
- Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
- Possess excellent communication and interpersonal skills
- Accountable and resilient
- Ability to work under pressure & well organized
- Flexibility to respond to a range of different work situations
- Ability to focus attention on guest needs, while remaining calm and courteous at all times.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- At least 3-5 years experiences in catering sales and in handling wedding banquets
- Knowledge of the hotel property management systems
- Previous experience in the same or similar role
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
