Our client is a reputable luxury fashion house that has retail stores all over the world and is currently looking to build their SG / MY teams to handle the markets directly
Working Schedule: 5 day work week (including weekends and public holidays)
Work Timing: Shift hours, no overnight shifts
Working Location: Tampines Central
- Attend to calls and queries regarding products and services, and delivering exceptional advice exceeding Client's expectations
- Attend to e-mail enquiries
- Attend to queries and feedback via Social Media (Facebook & Twitter)
- Assist in coordination and communication between Clients and various channels (Stores, Repair Centre, Client Services Overseas, RMS, Stocks etc)
- Coordinating events nationally and internationally, RSVP of VIP Clients and Media (Fashion Shows, Openings, Exhibitions)
- Outbound calls to Clients includes invites to events and Client Satisfaction Surveys
Requirements
- Min. 1 year experience in call centre environment.
- Strong communication skills in English and Vietnamese / Hindi / Punjabi to deal with the local speaking customers.
- Possess a good learning attitude and is customer service oriented.
- Has working knowledge in Microsoft Office
- Willing to work on weekends and public holidays as per schedule.
Interested candidates may send their updated resume indicating availability to [email protected]
