A World Of Opportunities Awaits
Company Name: Laguna National Golf Resort Club
Job Title: Customer Service Executive (Club Concierge)
JOB DESCRIPTION
- Provide a high level of customer service and assist in members and guests’ enquiries.
- Assist in golf reservations for members and guests (via phone, email or in-person).
- Perform opening and closing procedures for golf sports shop.
- Responsible for the accountability of all sales and money transactions made during shift.
- Maintain an accurate up-to-date Golf Tee Sheet.
- Collect fees for the green, buggy, rental club/shoes, corporate and late cancellation, etc.
- Assist members and guests by selling merchandize an providing information in a professional manner.
- Assist in rotating stock, displaying merchandize in an appealing, well presented and orderly manner.
- Assist in maintaining/monitoring inventory and stocktake.
- Communicate with Golf Service Attendant, Golf Course Officer on changes, wherever appropriate.
- Assist corporate events with billing, registration, goodies bags, issuing score card, etc.
- Receive and process payment from member’s monthly statement, refunds and billing disputes.
- .Assist and provide application relevant forms for members and guests on various privileges and services that we offer
JOB REQUIREMENTS
- Min GCE ‘O’ Level
- Min 1 year of experience in front desk duties
- Ability to read and speak English fluently
- Good interpersonal and communication skills
- Excellent track record in work performance as well as timekeeping
- Possess a high level of confidentiality when handling Private & Confidential matters
- Proficient in MS Office Word & Excel
- Five-day work week.
- Rotating shift hours. Must be willing to commit on weekends and public holidays.
BENEFITS
- Company Transport Pick-up/Drop-off Provided
- Uniform Provided, Duty Meals, F&B Discount, Dental and Medical
- Learning & Development Opportunities, Staff Recognition Award
*Only shortlisted candidates will be notified.
