1) Process claim application and reply to emails
2) Checks for disbursement
3) Exception handling and refunds
4) Attend to escalated enquiries on claims
5) Collation of data / information / statistics for regular reporting
6) Provide administrative support
7) Undertake additional tasks as assigned.
1) Possess at least a Diploma or minimally 2 yrs of relevant experience for staff performing the operation functions.
2) Proficient with computer use (i.e. Microsoft Word, Excel).
3) Able to communicate in English and be conversant in a second language (i.e. Malay, Mandarin or Tamil)
4) Customer Service oriented (e.g. courteous, professional and helpful) and preferably with prior experience in customer service.
6) Fresh Degree Graduates are welcome
Special Knowledge or Skills:
1) Good interpersonal and communication skills (oral and written)
2) Must uphold strong code of work ethics, in particular confidentiality of information
3) Detailed and meticulous
4) Able to work under pressure to meet deadlines.
