Job Highlights
- Global Hospitality Company
- Career Development with sponsored training opportunities
- Excellent Staff Benefits
Job Description
Reporting to Front Office Manager, the incumbent shall be responsible to:
Operations
- To ensure that all VIP arrival rooms are checked, and amenities are replenished in the rooms prior to the guest’s arrival.
- To welcome and bid farewell to all VIP guests.
- To develop and maintain close business contacts with house guests and to provide personalized service whenever possible.
- Attend to guests’ requests and thoroughly investigate guest complaints.
- Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
Guest Service
- Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner.
- To deal with irate guests and find ways to resolve issues to the guests’ satisfaction.
- To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale
The candidate is expected to have at least one year of relevant experience in the Hotel industry. The candidate should be meticulous, responsible and able to multi-task. Good knowledge of Front Office Operations, Excellent interpersonal, communication skills and proficient in Microsoft Office skills. Knowledge of Opera is essential.
