Allegis Global Solutions is the exclusive Contingent HR services provider for one of the world’s leading banks.
At Allegis Global Solutions we’re proud to be the leader in global talent solutions. We draw upon decades of industry expertise to develop innovative tools, products, processes and strategies focused on outcome. Moreover, we’re incredibly proud to have built a culture that empowers our people to make their mark while making deep connections that will last a lifetime. With our passion and culture for talent, we are truly transforming the way the World acquires talent.
Our Client is one of the world's most international banks with over 1,100 branches, offices and outlets in 67 countries. They operate in some of the world's most dynamic markets and have been for over 150 years. More than 90 per cent of their income and profits are derived from Asia, Africa and the Middle East. Their brand promise, Here for good, underlines their distinctive approach.
We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our S2B Access products. You will join a team of talented content strategists and designers who work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use.
Key Responsibilities:
Strategy
- Work with internal teams to obtain an in-depth understanding of the S2B Access product suite and the documentation requirements
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
- Write easy-to-understand user interface text, online help and developer guides
- Create tutorials to help end-users use a variety of S2B Access related applications
- Analyse existing and potential content, focusing on reuse and single-sourcing opportunities
- Work with the content strategist to execute the approach to S2B Access related content
Business
- Our team services the entire Corporate and Institutional Banking domain. This includes corporate banking and trading platforms, API developer platforms, and internal employee productivity tools and services. Your initial focus will be on S2B Access.
Processes
- You need to be familiar with the concepts of design language systems, component libraries, and UI best practices. You must be able to structure your time, and be capable of taking the initiative. Your delivery responsibilities span prototyping, testing, working with engineers on the quality assurance processes. You understand and operate in Scrum and Agile methodologies.
Risk Management
- Our team is responsible for delivering quality tool and service design, that is meant to enable colleagues and customers. In doing so, we must be careful with data management and play our part in ensuring we protect it and that our designs take this into consideration. Risk management is interwoven in our design activities and you will need to ensure that risk is always a consideration throughout your design process all the way to delivery.
Requirements:
- Good educational background, ideally to degree or equivalent level.
- Experience driving projects from initiation to delivery, defining the business value gained with the program and utilising this with stakeholders for buy-in.
- At least 4 years of experience in producing technical documentation in the corporate and financial markets space.
- Education equivalent to a BS in library/information science, human/computer interaction, web development, computer science, graphic arts/digital design, psychology, business, or other equivalent discipline.
- You have an understanding of psychology and behavioural science.
- Knowledge of customer centred design principles and usability testing methods.
- Working knowledge of enterprise project methodology and capable of working with IT to manage business and technical requirements for documentation
- You also understand global diversity and the ability to advise on solutions that suit all.
- You have the ability and desire to keep challenging yourself and others with entrepreneurial attitude and passion for observing human behaviour, identifying team biases and surfacing these with grit.
- You work smart, are flexible and skilled in establishing practical processes.
- Familiarity with Information architecture and interaction design
- Good experience in all facets of technical writing as outlined in the Key Responsibilities
- Experience in Agile and/or LEAN projects
- Good stakeholder management and influencing skills
- Strong communication skills
- Ability to successfully integrate technical documentation activities within an Agile development framework
- Ability to deliver high quality documentation paying attention to detail
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- Excellent written skills in English
- Strong working knowledge of Microsoft Office
- University degree in Computer Science, Engineering or equivalent preferred
- Strong communication skills and demonstrated success presenting content strategy and solutions in a clear and compelling manner to cross-functional stakeholders that persuades action.
- You love to take ownership, see your projects through to launch and keep an eye on them afterwards, always on the lookout for improvement
