Role Summary:
The Cigar Sommelier is responsible for curating a premium selection of cigars, educating clients on their nuances, and enhancing the overall cigar experience. This role involves providing personalized recommendations, managing inventory, and creating a sophisticated and enjoyable environment for cigar enthusiasts.
Key Responsibilities:
Cigar Selection and Pairing: Curate and manage a diverse and high-quality cigar collection.
Provide expert recommendations based on clients’ preferences and occasions.
Advise on pairing cigars with beverages such as spirits, coffee, or other complements.
Client Education and Service: Educate clients about various cigar types, brands, and flavor profiles.
Host tasting events and educational seminars to enhance clients' understanding and appreciation of cigars.
Offer personalized consultations to help clients find cigars that suit their tastes and needs.
Inventory Management: Oversee the storage and preservation of cigars to ensure optimal quality.
Monitor inventory levels and manage ordering to maintain a well-stocked selection.
Ensure that cigars are stored under appropriate conditions to maintain freshness.
Quality Control: Inspect and evaluate cigars for quality and authenticity.
Stay updated on industry trends and new cigar releases to offer current and relevant selections.
Event Planning and Coordination:Organize and manage cigar-related events, such as tastings, launches, or pairing dinners.
Collaborate with other departments or partners to create memorable experiences for clients.
Customer Relations:Build and maintain strong relationships with clients and enthusiasts.
Handle inquiries, feedback, and special requests with professionalism and attentiveness.
Sales and Promotion:Promote and market the cigar selection and related products.
Develop strategies to increase sales and attract new clients.
Job Requirements:
Education and Experience:
Extensive knowledge of cigars, including different brands, types, and flavor profiles.
Previous experience in a role related to cigars, luxury goods, or high-end customer service is preferred.
Certification or training related to cigars, such as a cigar sommelier course, is advantageous.
Skills and Competencies:
Strong sensory skills to evaluate and describe the aroma, taste, and construction of cigars.
Excellent communication and interpersonal skills for client interaction and education.
Proven customer service abilities with a focus on creating an exceptional experience.
Knowledge of pairing cigars with various beverages and understanding of flavor profiles.
Strong organizational skills for managing inventory and coordinating events.
Personal Attributes:
Passionate about cigars and committed to continuous learning about the industry.
Professional appearance and demeanor.
Detail-oriented with a focus on quality and presentation.
Ability to work flexible hours, including evenings or weekends, if necessary.
The Cigar Sommelier plays a vital role in elevating the cigar experience for clients, combining expertise with exceptional customer service to create a refined and enjoyable environment.
