Your new company
Client is an electricity distribution company in Singapore seeking to hire a 6-months Customer Service Officer (Digital Contact Centre).
Location: Kallang
Salary: up to $2,800 (+ completion bonus)
Work hours: Monday – Friday: 8.00am – 6pm
Alternate Saturdays: 8.00am - 1pm
Your new role
• Answer incoming queries and address in a professional and timely manner
• Provide accurate and detailed information to customers regarding products and services
• Resolving customer issues, complaints or concerns with empathy and problem-solving skills
• Documenting customer interactions and maintaining accurate records in the database
• Adhering to company policies and procedures while maintaining a positive and customer-centric attitude
What you'll need to succeed
• Minimum 2 years of experience in contact centre or similar environment is preferred
• Possess excellent interpersonal, communication and customer service skills
• Able to work independently in a face-paced environment while being a cohesive team member
What you'll get in return
This is an exciting opportunity to join an MNC. You will be part of a dynamic team and you will be remunerated at market competitive rates.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Ernie at Hays on +65 6424 0157 or email [email protected] for a confidential discussion.
Referrals are welcome.
Registration ID No. R1329386 | EA License number: 07C3924 | Company Registration No. 200609504D
