Summary:
The customer Service executive is the primary support resource for our customers, partners and outside sales team. They are responsible for working collaboratively with the outside sales team for the preparation of accurate product/project quotation whilst communicating requirements with customers and internal departments.
Description of duties Key Accountabilities and Objectives:
• Work with the Outside & Inside Sales teams to meet and where possible exceed the customer’s requirements/expectations, which includes:
• Cold-call prospects that are generated by external sources of lead.
• Cold-call prospects to loss/less customers (Deltamaster)
• Generation of SAP quotations for customers in a clear, detailed and accurate manner.
• Negotiating and achieving deadlines for the submission of quotations.
• Assist outside sales team in Commercial processes for quotation, receipt of order, order entry, shipment and delivery of order, and resolution of return requests and quality issues
• Run MRP to factories/suppliers and maintain information in SAP.
• Cost containment and meeting customer’s expectation (OTD)
• Listen, understand and convey customer requirements.
• Maintain and expand the company’s database of prospects. Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete profile information, sources, etc.
• Make outbound follow-up calls to existing clients via telephone and email cross-sell and up-sell.
•Enter new customer data and update changes to existing accounts in the corporate database.
•Comply with all health & safety requirements.
•Support project or assignments as assigned by Teamcoach
Requirements
• Fresh graduate in Engineering, Supply chain, Business Administration or related will be considered
• Experience 1-2 Years in Engineering or Customer Service will be a plus.
• Demonstrated ability to convert prospects and close deals and achieve sales quotas
• Able to build and maintain lasting relationships with customers.
• Excellent listening skills & Strong written communication skills.
• Demonstration of analytical and problem solving skills.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.
• Willingness to acquire new skills & product knowledge
• Experience with CRM, SAP will be a plus.
• Proficient in Microsoft words, Excel
• Ability to multitask
• Positive attitude
