About the job
- To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
- Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
- Ensure that customers’ issues are handled efficiently and with empathy.
- Actively working towards fulfilling the four tasks of the store.
Your assignment
- I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
- I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
- I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
- I know our daily and weekly service targets and this drives me to improve our service delivery.
- Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
- I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
- I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
- Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
- I ensure safety guidelines are met within the Customer Relations area.
- I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up area when required.
