(3-years contract)
Who We Are
As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.
We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.
Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.
For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.
About The Role
The shortlisted candidate will report to the Manager and provide administrative support to the department.
What You Will Be Doing
- Curriculum Operations Oversight: Participate in the operations of curriculum approval & updates, course fees, academic rules, quota, course registration and acquisition & delivery of course materials, course fees. Resolve issues with precision and timeliness.
- Process Coordination: Co-ordinate and maintain efficient process for operations and activities within the department and supporting operations to ensure effectiveness and compliance with standards.
- Stakeholder Liaison: Act as a liaison between internal and external stakeholders, facilitating communication and collaboration on administrative matters pertaining to eCR, Curriculum-related activities.
- Student Support: Address enquiries from Student Services promptly, providing comprehensive solutions for routine and escalated cases, fostering a positive and supportive environment for student success.
- Data Analysis and Reporting: Prepare statistics and generate reports for both internal data requests and reporting purposes, ensuring accuracy and timely delivery of information.
- Digitalisation & Documentation: Engage proactively in identifying processes for refinements and digitalisation. Document and continuously improve work procedures for departmental activities, optimizing efficiency and effectiveness.
- System Testing and Support: Provide support for data migration and conduct essential pilot testing for new system functionalities. Resolve major issues before roll-out, ensuring a smooth transition for the team and making necessary adjustments.
- Guides and Training Material Development: Create comprehensive guides, FAQs, and workflows for internal staff and students, aiding their understanding and usage of new systems effectively.
Job Requirements
The successful candidate will assist in the day-to-day operations and assist with University-wide activities (when required).
- Degree holder with at least 3 year of relevant working experience.
- Good organizational and analytical skills.
- Meticulous with an eye for detail and excellent follow-up skills.
- Resourceful team players who are able to work independently and display initiative.
- Possess good interpersonal and communications skills.
- Proficient in Microsoft Office applications.
- An effective planner and organizer.
- Exposure in Higher Education environment is advantageous.
What We Offer
At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!
Besides that, you will also get:
- Competitive Pay Package
- Hybrid Work Arrangement (Subject to Job Role)
- Medical Benefits
- Flex Benefits
- Family Care Leaves
- Volunteer Service Leaves
- Wellness & Recreation Activities
- Lifelong Learning Opportunities
- Career Development Opportunities through Internal Job Postings and Transfers
