· Attend to walk-in customers
· Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
· Assist in customers’ enquiries and ensure Bank’s service delivery standards are met in achieving total customer satisfaction
· Prospect and introduce customers to the Bank’s products and services
· Educate and migrate customers towards our digital platform
· Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint
· Ability to understand issues and appropriately escalate to Management in a timely fashion
· Ensure compliance with all regulatory requirements
· Contributes to self and team effort by accomplishing related results
-Communicate in Mandarin with Chinese Speaking Clients
