1. Job Purpose
To deliver outstanding and professional service to Bank’s Wealth segment customers who visit Bank’s Centres (MBFC, Ngee Ann City, Siglap) for their banking needs.
To ensure a seamless and differentiated customer journey for our Wealth customers with the intent to deepen customer relationship and business sustainability.
2. Key Accountabilities
• First Touch (Face of Bank) to receive and welcome customers.
• Digital Advocate to educate customers to bank digitally
• Drives Service Excellence focusing on customer satisfaction-
customer wait time, problem resolution, customer feedback and error
rates.
• Provides one-stop banking experience in relation to non-cash related banking services -account opening/servicing request, application processing, Digi-banking and cards related request
etc.
• Collaborates with team members and working partners for problem resolution.
· *Staff will be assigned to a main centre but subject to relief other bank branch Centre when the need
· Lively/Bubbly
· Keen to learn
· Digitally Savvy
· Provide service with a smile
· Customer service experience or are customer facing would be preferred
