Description
We are seeking a dedicated and meticulous Clinic Assistant to join our team. The Clinic Assistant will play a crucial role in managing the reception area, attending to patients, performing administrative tasks, and providing support to doctors during consultations. The ideal candidate must possess excellent communication skills, attention to detail, and a strong customer service mindset.
Responsibilities:
- Attend to patients courteously upholding quality service standard
- Perform triage and registration
- Responsible for front-desk duties such as, appointments, billing and payment collection, handle enquiries (email/phone/walk-in)
- Ensure availability and operation of the necessary equipment (e.g. NETS/credit card, etc), supplies (e.g. medication, masks, stationery), and systems.
- Perform insurance/medisave claims submission and verification of particulars and limits in various claims portal
- Chaperoning doctor for patient examination
- Assist to prepare and dispense medication
- Top up medications and assist in stock taking as required
- Responsible for the cleanliness of the clinic facilities, including regular wipe down/cleaning.
- Any other duties as required
Requirements:
- Minimum GCE N / 'O' level, NITEC in Nursing or WSQ Higher Certificate in Healthcare Operations
- At least 1 - 2 years of experience in a pediatric healthcare setting would be advantageous.
- Enrolled nurses may be considered.
- Good interpersonal and communication skills.
- Good customer-service mindset.
- Passionate to learn and work in the Healthcare sector
- Ability to multitask and work efficiently in a fast-paced environment.
- Flexibility to work evening sessions and across multiple locations.
- Proficiency in medical billing software and basic computer skills.
