- Job Description :
- Lead and mentor Service Advisors, Parts Executives, and Mechanics.
- Oversee vehicle maintenance, repair, and warranty services.
- Ensure premium service and high customer satisfaction.
- Address customer concerns and implement experience-enhancing strategies.
- Monitor KPIs, manage budget, control costs, and develop pricing strategies.
- Maintain a safe working environment and prepare performance reports.
- Analyze trends for continuous improvement.
- Requirements :
- Minimum of 6 years of experience in after-sales service management, preferably in a luxury automotive brand.
- Strong leadership, customer service, and communication skills.
- Possess excellent interpersonal skills to connect with clients.
- Proficiency in automotive service software and management systems.
