Who We Are
We are The Blue Pocket, an events agency specialising in creating unforgettable experiences for our clients and we are seeking a motivated and dynamic Account Manager to join the Lifestyle team. With a commitment to excellence, creativity, and attention to detail, we pride ourselves on delivering exceptional events that exceed expectations. The ideal candidate will be passionate about the events industry, possess excellent organisational skills, and thrive in a fast-paced environment. As an Account Manager, you will play a crucial role in coordinating and executing various events, ensuring seamless delivery and exceeding client expectations.
Job Scope
- Act as the primary point of contact for clients, understanding their goals and objectives, and providing regular updates on project progress.
- Communicate with shopping malls and venues to secure event space, plus negotiate access fees and event contracts.
- Develop a trusted advisor relationship with key accounts by actively listening to their needs, addressing concerns, and ensuring client satisfaction.
- Oversee the entire lifecycle of events, from concept to execution, ensuring all aspects align with client objectives and agency standards.
- Develop and maintain project timelines and milestones, ensuring projects are delivered on time and within scope.
- Coordinate with internal teams and external vendors to ensure smooth collaboration and execution.
- Identify and grow opportunities with client – both for current projects and potential new campaigns.
- Employ creative methods to ensure cost-effectiveness and adherence to project budgets.
- Develop imaginative ways to reduce event waste in line with the company’s sustainability objectives.
- Work closely with the Operations team to develop logistics plans and coordinate with vendors to ensure smooth event operations.
- Develop training content and conduct event crew training sessions.
- Carry out on-site inspections and oversee event setups.
- Collaborate effectively with colleagues in creative, marketing, and operations departments to ensure a cohesive and integrated approach to project delivery.
- Foster a positive and collaborative work environment, motivating and guiding team members to achieve project goals.
- Maintain and manage with care client budgets.
- Generate and submit client invoices.
- Actively participate in team meetings – including regular staff meetings, plus brainstorming, project development and review sessions.
- Conduct post-event evaluations to assess project success and gather feedback for continuous improvement.
Qualifications
- A personable, positive, hard-working and outgoing personality.
- Bachelor’s Degree or comparable experience in events management, business, marketing, communications, or a related field.
- 3 years minimum proven experience in a similar role managing and growing client relationships and/or account management. Experience in event project management within an agency environment is a plus.
- Excellent verbal, presentation, written and email communication skills.
- Collaborative and strong desire to work with others in teams.
- An ultimate multi-tasker with the ability to manage multiple projects and deadlines simultaneously.
- Highly organized and detail focused.
- Willingness to learn and adapt to change.
- Proficient in MS Office.
- Creative problem-solving skills and a proactive approach to challenges.
