Key Responsibilities
- Overall accountable and responsible for delivery of testing services. Preferable to have domain knowledge in core banking, wealth and CRM customer onboarding
- Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing.
- Works with the Vendor and other stakeholders to review, provide feedback and sign off on the test strategy, test plans and other Vendor artefacts for the testing service delivery across upcoming CRM transformation program to upgrade the current CRM onboarding application.
- Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.
- Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan.
- Engages with various stakeholders ﴾including but not limited to, application, security, infrastructure, business﴿, testing service providers to ensure testing services meet the banks’ objectives and demand.
- Act as the first point of escalation for any issues raised by stakeholders, testing service providers.
- Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.
- Drive and collaborate with all stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable.
- Participate and contribute in forums, as required, to drive testing transformation and innovation.
- Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.
- Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.
- Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test TCoE team.
Key Requirements:
- Industrial knowledge in CRM customer onboarding
- Well verse in SDLC and project delivery especially in testing.
- Has experience managing internal and external stakeholders, including vendors
- Detail and process oriented to ensure deliverables are produced as per governance.
- Project management experience as an added advantage
