1 Year (Renewable)
Job Description
- Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
- Manage protocols (such as fire & emergency messages)
- Liaise with other department enquiries and requests
- Manage customers’ feedback
- Make accurate data entry to the CRM System and maintain records.
- Participate in trainings, tests and audits when required.
Bonus Package
- Yearly performance bonus: Up to 1 month of salary
*Salary to be offered
Patient Service Associate: Salary $2,300 (Include transport and work shift allowances)
Min GCE ‘N’/‘O’ levels with pass in English, with one (1) consecutive year of contact centre and/or healthcare experience.
Senior Patient Service Associate: Salary $2,800 (Include transport and work shift allowances)
Min GCE ‘N’/‘O’ levels with pass in English, with two (2) consecutive years of contact centre and/or healthcare experience OR Min GCE ‘A’ levels or Diploma, with one (1) consecutive year of contact centre and/or healthcare experience
Working hours (Shift and rostered
- Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, 8.30PM to 8AM
- Shift shall be rostered. - With 1 hour of meal time
- 5 day work week, inclusive of 1 weekend work day
General Requirements:
- Able to speak any 2 languages (English, Mandarin, Malay, Tamil, any other language)
- Able to work independently as well as in a team
- Proficient in MS Excel / office
- Pleasant personality and customer service oriented
Skills Required
- CRM
- Customer Service Oriented
- Microsoft Office
- Customer Experience
- Interpersonal Skills
- Healthcare Administration
- B2B Accurate Data Entry
