Key Responsibilities:
- Monitoring and managing all incoming communications and ensuring timely responses or escalations as necessary
- Coordinating assignments and tasks, both locally and regionally, to optimize workflow
- Attendance monitoring
- Handling incidents according to established protocols, coordinating with relevant stakeholders to resolve issues promptly
- Management of Command Center data
- Monitoring and responding to emails internally and externally with clients and vendors etc
- Management of Operations inventory
- Monitoring and recording of permanent and ad-hoc assignments
- Answering incoming calls, forwarding them as needed, and maintaining call logs for documentation purposes
- Perform health checks
Key Requirements:
- At least 1 year in - call centre / command centre / customer service
- Min O levels or equivalent
- PLRD licensed (Minimum SSO)
- Able to work in a team
- Able to write and speak English
Working Hours - 24 work days / 8 hours shifts
