Job description
Your role
Are you a highly motivated individual with strong work ethics, looking for a challenging role in a dynamic environment? Do you have an aptitude for understanding complex business rules and the ability to think on your feet? Are you passionate about enabling and delivering exceptional client experience?
We are looking for a Client Onboarding Specialist to:
- Be the dedicated point of contact for front-to-back support throughout the client onboarding journey for a private bank
- Engage directly with client advisors to understand client profile, assess documentation requirements and capture required inputs
- Keep up with evolving business requirements and apply relevant rules when validating onboarding documentation, triggering the required reviews, and executing corresponding system updates
- Identify and highlight potential risks or issues, and lead discussions with relevant business functions to address and resolve in line with regulations and internal policies
- Continuously identify opportunities for improvements to streamline the operational process and optimize the client journey
- Have good planning and time management/prioritization skills
- This role requires an experienced KYC / AML Manager, with demonstratable managerial, leadership, operational and KYC experience. Strong communication skills and a passion for client service excellence
- This is an exciting role as we develop our CLM Managed Service capabilities globally. The preferred candidate will demonstrate an entrepreneurial spirit with a ‘hands on’ and pragmatic approach as we develop this fast-growing part of our business
Key Responsibilities
- Managing, coaching, and mentoring a KYC operations team within new private bank client onboarding engagements
- Acting as the main point of contact for the senior stakeholders at our clients, running/attending relevant meetings, and managing the overall client relationship from a day to day perspective
- Responsible for ensuring KYC records, screening, client outreach and queries are completed in line with client expectations and contractual service level agreements, including four eye checks and quality assurance
- Ensuring the team are fully trained and providing input in training materials and programmes where required
- Dealing with escalations and issues from the team and client and providing solutions/guidance
- Proactively engaging with key stakeholders to advise on issue resolution, client reporting, capacity, and associated risks
- Assisting in defining procedures, processes, standards, and best practices to ensure efficiency / continuous improvement of the service
- Responsible to produce key MI reporting both internally and externally to track, monitor and provide key metrics to internal and external stakeholders
- Working with senior managers and stakeholders globally to assist in the growth and scale of the business
- Completing any ad hoc tasks that may required to ensure the smooth day to day running of the team and delivery of the project
- Promoting and developing a strong culture within the team and embedding the Delta Capita values
How We Work:
Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.
This is a permanent full-time position located in Singapore. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role a valid working permit for Singapore is mandatory.
Who We Are:
Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non differentiating services.
Our 3 offerings are:
- Managed Services
- Consulting & Solutions
- Technology
To know more about Delta Capita and our culture click here: Working at DC - Delta Capita.
