Job Title: eCommerce & Customer Engagement Intern
Location: 275 Outram Road, #01-00 Singapore 169064
Duration: 6 months to 1 year
Hours: Monday to Friday, 9.30am-6.30pm
About Us:
At Edith Patisserie, we are committed to quality and personalized customer experiences. We are looking for a dedicated and enthusiastic eCommerce & Customer Engagement Intern to join our team, focusing on enhancing our customer service and ensuring our clients receive the best possible experience.
Job Description:
As an eCommerce & Customer Engagement Intern, you will be at the forefront of our customer interactions. You’ll work closely with our customer service and eCommerce teams to ensure that every customer inquiry is met with warmth, efficiency, and the high standard of service we are known for. Your role will also involve measuring and analyzing service quality to help us continuously improve our customer experience.
Key Responsibilities:
- Respond to customer inquiries across various e-channels (email, social media, and website) with a friendly and professional demeanor.
- Engage with customers by addressing their concerns, providing product information, and assisting with online orders.
- Track and measure customer service performance, gathering feedback to identify areas for improvement.
- Assist in developing strategies to enhance customer satisfaction and retention.
- Collaborate with the eCommerce team to ensure that the online shopping experience aligns with customer expectations.
- Support in the creation of customer engagement campaigns, such as loyalty programs and personalized communications.
- Assist in resolving any issues related to orders, deliveries, or product quality, ensuring a positive outcome for the customer.
Requirements:
- Currently pursuing a degree in Business, Marketing, Communications, or a related field.
- Strong interest in customer service and eCommerce.
- Excellent communication skills, both written and verbal.
- Ability to handle customer inquiries with empathy and professionalism.
- Detail-oriented with strong organizational skills.
- Ability to work both independently and as part of a team in a fast-paced environment.
- Analytical mindset with a passion for improving customer service processes.
What We Offer:
- Hands-on experience in eCommerce within the F&B industry.
- Opportunity to directly impact customer satisfaction and service quality.
- Mentorship and guidance from experienced professionals in the field.
- A welcoming, inclusive, and supportive work environment.
How to Apply:
If you are excited about this opportunity and believe you have the skills and passion to contribute to our team, apply here or send your resume to [email protected] with the subject line "eCommerce & Customer Engagement Intern Application - [Your Name]."
We look forward to welcoming you to the Edith Patisserie family!
