The Assistant Warehouse Manager is the overall lead responsible for all work activities, business planning and performance of the assigned site. The Assistant Warehouse Manager reports directly to the Manager, Operations and is accountable for other business responsibilities to be assigned within a matrix reporting structure.
Responsibilities
- Accountable for overall site-level business performance, including operational and financial performance
- Responsible for operational planning for routine business and operational activities, including inbound/outbound work, order management, customer relationships, issue escalation and problem solving
- Lead team of Supervisor, Customer Service and Warehouse Assistants at site, responsible for their work performance, training and annual appraisal
- Manage site-level direct costs, budget and P&L; prepare revenue forecasts, drive volume and activities as part of revenue generation
- Manage, plan and use resources for optimal business outcomes; labour, equipment, facility, etc.
- Meet or exceed internal and customer KPIs, especially level of customer service and customer satisfaction
- Work with other departments to deliver functional goals and initiatives e.g. Safety, Security, HR practices, Facility Maintenance, IT system, Billing/Invoicing and Procurement, ISO certification, etc.
- Effectively communicate and implement company initiatives, policies and SOP at site
- Ensure clean, hygienic working and warehouse conditions at all times
- Ensure proper care of equipment
- Implement cost savings initiatives
- Conduct daily tool-box briefings, end-day debriefing
- To be based at individual site
- Represent site as Member of the Safety Committee
Requirements
- ‘O’ levels or Diploma, preferably in Logistics or Supply Chain discipline
- Minimum 3 years of relevant experience in a 3rd Party Logistics (3PL) or supply chain industry, preferably in logistics project implementation, operations or related role
- Sound knowledge of logistics and supply chain operating processes
- Excellent problem-solving and time management skills with ability to work under pressure, multi-task, prioritize and adhere to strict timelines
- Ability to work and interact effectively with stakeholders from multi-functional and diverse background
- Strong communicator and team-player, demonstrate initiatives and ability to lead
- Skills & experience considered advantageous
- Proficiency in Microsoft Office, internet, web-based and specific job-related software such as MS Project, MS Visio.
- Well exposed to logistics related software and system, e.g. WMS, TMS, Visio, etc.
