Responsibilities
- Ensuring that each criteria of the brand identity, mission statement, brand promises and values are communicated, understood, achieved and maintained by service staff.
- Directly responsible for recruitment, interviewing, hiring and training employees; planning, assigning, delegating and directing work; developing talent; appraising performance; addressing complaints and resolving problems.
- Responsible for the commercial success, producing results that meet or exceed the company’s annual budget.
- Manage center sales and marketing activities; directly generate and manage leads and pipeline, directly manage existing client renewals, expansions and services upsell; and documenting deals; reasonably delegating associated tasks to the team, where required.
- Where required, assist the HOD to manage any matters pertaining to center sales and continuously propose ideas to develop and optimize lead generation.
- Manage all vendor relationships directly, including pricing, contracts and performance
- Delegate procurement for operating items, ensuring that appropriate stocking and cost control measures are implemented.
- Directly manage relationship with the Property Management Team for building related issues; and reasonably delegate or escalate associated tasks, where required.
- Where required, assist the Director to manage relationship with existing and potential third-party partners; and continuously propose ideas to develop and execute new partnerships which are beneficial to the business.
- Directly responsible for the overall management of the meetings business, ensuring best practices and standards are met by all team members.
- Directly responsible for interfacing with prospective/confirmed meeting organizers to ascertain and deliver client requirements; and reasonably delegating associated tasks to the Associate Community Manager, where required.
- Directly responsible for overall management of the Co-Working Space, ensuring best practices and standards in the Operating Manual are met by all team members.
- Directly responsible for implementing systems and policies in order for operations to comply with applicable laws, government and building rules and regulations; and reasonably delegating or escalating associated tasks, as required.
- Directly responsible for all client matters, including move-in, move-out, and client communications; and reasonably delegating associated tasks to operations teams, as required.
- Directly responsible for developing and executing the community events calendar, including weekly happy hours and others; and reasonably delegating associated tasks to operations teams, as required.
- Responsible for overall supervision of House Rules, acting as the manager-on-duty should any matter require escalation.
- Responsible to prepare and review monthly reports and to complete a monthly accounting work review, focusing on centre performance vs forecast and variances to budget
Requirements
- Min 2 years experience in customer service, sales, events or related industries
- Prior experience in coworking, real estate experience would be an advantage
- Outstanding confidence and strong networking skills
- Passion for and understanding of the Company's mission and values
- The ability to demonstrate the Company's core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around
- A great sense of teamwork, accountability, mindfulness and the willingness to go the extra mile for members and your team
- Must have strong verbal and written communication skills
- Exceptional organisational and multitasking skills
- Ability to handle pressure and fast thinking
Kindly email your Resume in *MS Words Format to* Mr Lex Ong Shee Hean (R1106602): [email protected]
(NOTE: The following information should be Included in the Resume. Thank you)
- Date of Availability
- Detailed Job Scope
- Reason for Leaving forAll Employments
- Salary Expectation
Shortlisted candidates will be notified for an interview.
MOM License: 09C3018
