Role Summary
The Onsite Support Engineer is responsible for delivering high-quality technical support and maintenance services to clients directly at their locations. This role encompasses a wide range of IT-related tasks, including troubleshooting, installation, configuration, and maintenance of hardware, software, and network systems. The successful candidate will demonstrate exceptional problem-solving skills, the ability to work independently, and a strong commitment to customer service.
Main Responsibilities
Technical Support and Troubleshooting:
- Provide onsite technical support for a wide range of IT issues, including hardware, software, and networking.
- Troubleshoot and resolve problems related to desktops, laptops, mobile devices, printers, servers, and network equipment.
- Conduct system diagnostics using appropriate tools and techniques to identify root causes of issues.
- Implement fixes and solutions in a timely manner to ensure minimal disruption to client operations.
Hardware and Software Management:
- Perform hardware installations, configurations, and upgrades for various IT equipment, including desktops, laptops, and peripheral devices.
- Install, configure, and update software applications and Windows operating systems.
- Ensure proper licensing and compliance with software regulations.
- Keep systems updated with the latest patches, updates, and security measures prior to machine deployment.
- Weekly Meeting room maintenance.
Client Communication and Relationship Management:
- Communicate effectively with clients to understand their technical needs and provide appropriate solutions.
- Maintain a professional and positive relationship with clients, ensuring high levels of satisfaction.
- Provide training and guidance to clients on the use of IT systems and applications.
Qualifications & Experience
- Bachelor’s in Information Technology, Computer Science or relevant fields.
- Minimum of 2-3 years of experience in IT support or a related role.
- Proven experience with Windows and MS Office Application Support.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Knowledge of IT security principles and best practices.
- Proficiency with remote support tools and diagnostic utilities.
- Stock and Asset Management.
- Basic networking TCP/IP, DNS, DHCP troubleshooting.
- Relevant certifications such CompTIA A+, Microsoft Certified Professional (MCP) or similar are preferred.
