Job Summary:
We are seeking a highly motivated and experienced Field Service Manager to oversee and manage our field service team. As a Field Service Manager, you will be responsible for ensuring the successful delivery of field service operations to our customers in Singapore, Malaysia, Taiwan and the United States. You will be managing a team of field service technicians and ensuring they have the tools, resources, and support they need to perform their job duties effectively.
Key Responsibilities:
- Manage and coordinate the daily activities of the field service team, including scheduling, dispatching, and monitoring work progress.
- Monitor field service operations to ensure customer satisfaction, quality standards and safety protocols are met.
- Build and maintain strong relationships with customers, vendors, and internal stakeholders to ensure effective communication and collaboration.
- Provide leadership, coaching and support to the field service team to ensure they meet performance goals and deliver high-quality services.
- Develop and maintain standard operating procedures and best practices for field service operations.
- Monitor and analyze key performance metrics to identify opportunities for improvement and implement corrective actions.
- Manage inventory and equipment, ensuring that field service technicians have the necessary tools and resources to complete their work.
- Ensure compliance with all company policies, procedures, and regulatory requirements.
- Manage and control costs associated with field service operations, including labor, materials and equipment.
Qualifications:
- Bachelor's degree or Diploma in business administration, engineering, or any related field.
- 5+ years of experience in field service management, preferably in the semiconductor or industrial automation industry.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to prioritize and manage multiple tasks and projects simultaneously.
- Demonstrated experience in managing and developing a team.
- Knowledge of field service operations, including scheduling, dispatching, and work order management.
- Familiarity with CRM software and other field service management tools.
- Strong customer service orientation and commitment to quality.
