Key Skills: Murex MxML, Datamart , MLC and SQL
Job Objectives
Production support Analyst role for Murex Datamart, MxML and MLC.
Have a strong business and technical knowledge of Murex functionality and external interfaces.
Key Responsibilities
- Manage the day-to-day operational and L2 production support tasks for GM & Risk System ( System health checks, Monitoring, Responding stakeholders and provide timely updates)
- Responsible for resolving incidents reported with in the agreed SLA and update progress and on issue resolution.
- Work with other support team(s), ensuring the respective teams provide proactive, timely and efficient support to users.
- Participate in the support activities and own all such issues and incidents.
- Ensure the team(s) adopt any operational workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
- Ensure control disciplines are followed within the team(s), e.g. change standards and release processes
- Ensure all issues are proactively managed – escalate issues as appropriate to necessary teams and management.
- Analyse, identify the root cause, and escalate issues to appropriate teams and resolve issues to closure
- Create and provide Murex environment wherever necessary with Environment Team
- Participate in any Roll Swap activities or infrastructure related upgrade.
Key Requirements
- Degree in computer science/engineering or related disciplines.
- 3-6 years of hands on application support experience in the banking industry
- Independent, proactive and self-starter with excellent interpersonal and communication skills.
- Strong analytical and good problem solving skills.
- Ability to work in a fast-paced and team-oriented environment.
- Good functional and technical knowledge of MUREX and its MXML workflow, Datamart, Feeder and EOD reporting
Good to have:-
- Good understanding of ITIL methodology
- Experience in working with some of these technical platforms or programming languages - Unix, Oracle, Sybase, C++, and Scripting.
