Job Title: Production Support (Level 2)
Job Objectives
- To work with production support lead to provide level 2 support of Core Banking applications
Key Responsibilities
- To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
- To provide support during end of day batch run
- To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
- To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.
Key Requirements
Must have: -
- Bachelor’s degree of Computer Science or Engineering
- Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
- Good and assertive communicator in speaking & writing.
- Good analytic and problem-solving skills
- Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
- Experience in L2 or L3 production support
Good to have: -
- Understanding of ITIL, SDLC
- Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
- Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc
Essential technical skill: -
- Familiar with OS/400 system
- Familiar with RPG, COBOL language
- Have experience with Silverlake LNS banking system.
