Responsibilities:
Quotations and Order Processing: Handle and process large volume of quotations and sales orders within the stipulated target time (including verifying and rectifying of part number errors on the orders)
Enquiries Management: Respond to enquiries from customers via phone, email and web chat in a prompt, courteous and professional manner
Claims Management: Process claims that arise from shipment delays, defective items, wrong pricing, etc
Communications: Collaborate with internal and external stakeholders to resolve any issues that may arise with regards to customers’ orders (including requesting of lead time changes to suppliers)
General: Encouraging customers to order online through the e-commerce store
Requirements:
· Minimum GCE “O” Level Qualification
· Minimum 1 year of experience in order processing and handling of customer’s enquiries
· Positive work attitude, self-driven, independent, team player with strong customer service mindset
· Good communication and interpersonal skills
· Detailed-oriented with a strong focus on accuracy
· Able to multi-task and work under pressure
· Adaptable to a fast-paced working environment with a sense of urgency
· Proficient in Microsoft Office (Powerpoint, Excel, Word and Outlook)
· Immediate availability will be an added advantage
Working hours:
Monday to Friday: 9:00am to 6:00pm
*Rotational Saturday/PH: 9:00am to 3:00pm (paid Duty allowance on Sat/PH)
