Job Summary:
Join a leading financial services group in Asia with a presence in 18 markets. As we continue to redefine banking, innovation, and customer experience, we're looking for dynamic individuals to join our team and shape the future of finance.
Responsibilities:
- Collaborate with Product & Analytics to conceptualize and develop a comprehensive digital local payment dashboard.
- Analyze local payment trends and provide in-depth insights to guide future initiatives and enhancements.
- Work with various stakeholders to understand customer needs and design a seamless digital experience across all touch points.
- Conduct customer immersions, gather feedback, and research market best practices to create a user-friendly UI experience.
- Analyze customer profiles, segmentation, and transactional behavior to understand pain points and opportunities.
- Develop innovative solutions to enhance customer experience and streamline employee workflows in digital local payments.
- Leverage internal data to identify opportunities to increase digital local payment adoption.
- Partner with Tech & Business teams and stakeholders to develop digital initiatives for Local Payments.
- Utilize market data to propose enhancement recommendations.
- Support post-implementation tasks, including user training, troubleshooting production issues, Live verification and escalation.
Requirements:
- Familiar digital banking product management.
- Strong analytical skills in payment trends and data.
- Experience with UI/UX design and customer immersions.
- Proficient in stakeholder collaboration across tech and business teams.
- Excellent problem-solving and innovation in digital payment solutions.
EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969
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