1. Training Assessment (Evaluation and Improvement)
- Conduct regular assessments to identify training and development needs within the organization
- Continuously improving training content and delivery methods based on feedback and emerging best practices
- Work with department heads to determine specific skills gaps and development areas
- Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics
- Analyze data (e.g. Speed of Service, Guest Feedback, Restaurant Visitation Report (RVR)) to identify operational
- problems and create training solutions
2. Program Development & Training
- Design, develop and implement training programs that address identified needs to align with operational objectives
- Create training materials, manuals and documentations to support training initiatives
- Facilitate training sessions, workshops/seminars using a variety of instructional techniques (e.g. in-person/elearning/ webinars)
- Coordinate and oversee external trainers or training vendors when necessary
3. Other Responsibilities
- Foster a culture of continuous learning and development within the operations team
- Supervise and mentor a team of training specialists or coordinators within the operations team
- Manage the training budget, including sourcing and negotiating with external training providers
- Track and report on training expenditures
Requirements:
i. Proven experience in learning and development, preferably in the F&B or services-related industry
ii. ACLP, ACTA or related certified trainer certifications
iii. Have at least 6 years of working experiences in training & development role with managerial or supervisory capacity.
iv. Strong knowledge of instructional design principles and adult learning theories
v. Excellent communication, presentation, and interpersonal skills
vi. Proficiency in using Learning Management System (LMS) and e-learning software
vii. Analytical skills to assess training needs and evaluate program effectiveness
viii. Proactive and self-motivated with a passion for continuous learning
ix. Creative thinker with the ability to innovate and adapt training programs
x. Flexibility in working hours as may be required to accommodate training schedules
