At Transmedic, a company of EBOS Med Tech, we believe healthcare professionals and patients should have access to world-leading medical devices, whilst ensuring long-term economic sustainability within the healthcare system. As a leading independent distributor of medical technology, we bring innovative medical solutions to healthcare professionals by partnering with world leading companies who share our vision for innovation.
Job Responsibilities
- Responsible for product and spare parts installation, repair and maintenance of faulty system;
- Provide technical support in the commissioning, operation, maintenance and de-commissioning of medical equipment;
- Provide on-site service support;
- Monitor the Preventive Maintenance program to ensure minimal disruption to operations and to ensure that medical equipment is safe for use at all the times
- Provide technical advice and consultation to customer on product related enquiry
- Respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline;
- Attending to daily service requests, breakdowns and provide service support;
- Attend all emergency calls during office or non-office hours, including weekend and Public Holidays;
- Develop strong customer relationships, negotiating and closing contracts and developing the technical services business;
- Any other duties as assigned by the Reporting Manager.
Pre-Requisites (Qualifications & Experience)
- Diploma in Electrical, Electronics & Computer Engineering
- Strong background and understanding in electronics, electromechanical and computer networking.
- Knowledge in Information Technology and/or a wide range of medical product
- 1-2 years working experience in technical field service
- Must be able to travel locally and overseas
- Must be able to work at odd hours and weekends
- Excellent teamwork
- Good interpersonal and communication skills
- Meticulous and detailed-orientated
- Highly motivated and result orientated
- A self-starter who works independently with minimum supervision
- Critical thinker
- Analytical and able to trouble shoot complex issues
