Supply Chain Management
· Develop logistics strategies to optimize supply chain efficiency
· Strategize efficient work process flow to streamline the supply chain.
· Roll out of new technology platform with GPS tracking to promote eco-friendly practices and fuel efficiency.
Transportation Management
· Strategize the coordination of transportation of goods for both inbound and outbound process
· Optimize transportation routes to minimize costs and delivery times.
Cost Control
· Implement control measures to monitor transportation and optimize labour utilization.
· Initiative cost-saving and cost reduction measures.
· Prepare annual logistics budget and manage the approved budget.
Performance Metrics
· Meeting agreed key performance indicators (KPIs) and metrics for continually improving logistics performance. (OTIF; customers complaints)
· Root Cause and data analysis to identify areas for improvement and implement corrective actions
· Review and improve incentive plans to inculcate safe and positive behaviour
Compliance and Regulations
· Ensure full compliance with international and local logistics regulations and customs requirements (NEA, LTA etc)
· Keep abreast with latest industry regulations and recommend necessary changes
· Develop SOP in accordance to SS 651:2019 and ensure execution and compliance
People Management
· Supervise and lead a team of logistics, transportation and customer service professionals.
· Provide coaching to team members for problem solving and skill development
Customer Service Excellence
· Oversee the customer care team to ensure delivery and service level are met. Active prioritization process for customer segments A & B in event of resource constraints
· Conduct regular “Voice of Customer” to improve for better customer centricity
· Timely resolution of customers’ complaints/issues
