Create sales opportunities
- Maintain database of sales leads
- Assist to schedule sales engagement appointments for the sales team
- Collect customer data to support the administration of customer acquisition programmes
Manage sales activities to achieve sales
- Provide responses to first-level customer enquiries
- Prepare information packages and sales kits to support sales engagement
- Assist to prepare sales-related documents to support sales process
- Prepare sales contracts for renewal
Manage client relationships
- Follow up with guests and/or customers on their booking requirements
- Collate guest and/or customer satisfaction level for review
- Collate data on customer purchasing behaviour and characteristics to support customer data analysis
Support sales administration operations
- Maintain database of guests and/or customers
- Administer inventory control of collateral materials and corporate gift items
- Generate sales reports for management reporting
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