Sales Management
· Align brand direction, analyse market trend and industry dynamics to formulate retail direction and strategy.
· Formulate business plan & KPI focus, analyse business trend, and initiate action plans. Lead store team to exceed sales and P&L targets.
Client Experience & CRM
· Ensure store team well present brand guidelines and deliver exceptional client experiences.
· Align with CRM strategies and priorities, closely review execution and efficiency of client communication to build up long term business. Work with Marketing and store team to launch in-store activation or corporate events.
· Partner with SEA Customer Service Manager to properly handle after-sales services and customer feedback.
Staff Management
· Actively participate in team management including acquisition, talent development, motivation programs, coaching, performance review and succession plan.
· Partner with Regional Training Manager to customize staff development programs including CXE survey, service & selling skills, clienteling, product knowledge, industrial knowledge, language and management trainings to uplift team efficiency.
· Conduct regular field visit to keep track staff progress with KPIs measurement and evaluate training effectiveness.
Elsa Fontanne (CEI No. R24081040)
Recruitment Consultant
Contact Number: 67860100
Email Address: [email protected]
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
