Your role
Do you have a knack for technology, always interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using the cutting edge tooling platforms through machine learning? We’re looking for someone like that to help us:
- Manage support and monitoring of the banks critical Access Management solutions, synchronization/provisioning workflows and infrastructure components through the complete IPM lifecycle
- Analyze recurring failures and events as part of Continuous Service Improvement and eliminate top demands using cutting edge RPA & AI tools
- Work collaboratively with internal/external teams, always focusing on the best approach for the bank
- Managing knowledge articles in the knowledge management repository
- Coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance, special event days
Your team
You’ll be working as part of the Security department within Technology Services. Within Security, you’ll be part of a global Access Management team and responsible for all aspects of production support. The team provides 24x7 support with a follow the sun operating model. Some shift work is to be expected.
Your expertise
- Minimum of 5 years of experience in Access Management/ Security IT (eg, Sun/Oracle IDM, Sailpoint)
- Sound understanding of Unix, Windows & Database queries
- Knowledge of web and application servers (Apache/IIS/Tomcat/WebSphere)
- Ability to work under pressure and manage multiple, concurrent / conflicting priorities
- Automation/ application development experience, understanding of Agile or any other SDLC methodology would be advantageous
- Good understanding of ITIL Service Operations process such as Incident Management, Request fulfilment, Problem Management
- Preferable tools knowledge: Putty, TOAD
- Preference would be given to candidate who has also worked on Sun/Oracle IDM, Sailpoint, Splunk, Omada, AppDynamics, IPSoft
