Objective
Based at our client’s location, the candidate will have primary responsibility for leading the on-site team to deliver a high level Facility Management Building Support services in line with our corporate clients’ business needs.
Accountabilities
- Manage all building related technical and service contracts, develop and implement procedures and performance measures to ensure efficiency, accuracy and reliability of work methods and systems
- Manage all 3rd party / subcontractor performance
- Responsible for staff development to anticipate / meet client’s requirements.
- Ensure all working environments meet all requisite OH&S Standards.
- Co-ordinate critical out-of-hours issues & participate as a key team member in responses to emergency situations
- Liaison closely with the client on-site representatives to address problems and/or enhance working environment performance
- Work collaboratively with facilities team colleagues both within the Client location & in the wider Jones Lang LaSalle network
- Provide assistance in general administrative activities and any other duties as assigned by Account Management on a needs be basis.
- People Management (where applicable)
- Manage and coach team
- Develop and sustain a high-quality well motivated team
- Ensure high staff morale, trust and work ethics
- Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
- Mentor and enable Training & Development of team members
- Client/Stakeholder Management
- Proactively engage stakeholders to ensure that on site client’s expectations are met
- Build and develop effective client / stakeholder relationships across multiple levels of the organisation
- On-site key point of contact for Facilities in the client’s premises
- Procurement & Vendor Management
- Ensure vendors are well-managed, delivering services on time and within budget
- Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice
- Contracts Management
- Plan and manage all contracts to ensure that they are professionally delivered at the right costs
- Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
- Ensure contracts are continually assessed to deliver best value to the client
- Finance Management
- Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics
- Ensure financial processes are followed at all times
- Health & Safety Management
- Ensure the provision of a safe working environment
- Ensure compliance with statutory regulations on fire, health and safety standards
- Site Operations Management
- Recommend continuous quality improvement practices and implement Industry Best Practice operations
- Implement building procedures and performance measures and ensure they are maintained at all times
- Ensure all Critical Environment (CEM) requirements are met
- Review existing operations regularly to reduce costs and improve operational standards
- 24/7 emergency call support and site attendance is required
- Risk Management
- Ensure a property risk management program including audits is implemented and maintained
- Ensure disaster recovering and business continuity plans are implemented and maintained
- Ensure escalation procedures and incident reporting procedures are implemented and in place
- Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
- Achieve Key Performance Indicators and Service Level Agreement targets
Key Result Areas
- Uninterrupted site operations
- Client Satisfaction
- Continual service improvements
- Attaining client KPIs
Required Qualifications, Skills & Experience
- Bachelor/Diploma in Mechanical/Electrical/Building/Facilities Management or equivalent with a Facilities Management focus is preferred
- A minimum of 5 years experience (3 years for AFM) in Facility Management (Managerial experience preferred) with proven team management experience. Candidates without prior management experience, but with strong leadership skills, will also be considered.
- Strong analytical, presentation, excellent communication and organization skills
- Knowledge of Occupational Health and Safety requirements
- Knowledge of M&E systems, Financial & Management Reporting
- Strong communication and interpersonal skills with the ability to build rapport quickly
- Sound computer skills in Microsoft Office
- Demonstrated ability to manage multiple and complex operational matters on a daily basis
