- Monitor enterprise IT networks, server systems and commercial clouds.
- Single point of contact with customers/users, resolver groups, third party service providers and other departments
- Answer hotline calls and respond to e-mails within agreed timescales
- Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales
- Maintain documentation and comprehensive records of issues and problems
Requirements:
- At least Higher NITEC in Information Technology, Computer Science, Infcomm Technology, Information Systems etc.
- With 2 years of relevant experience.
- Office Hours: Weekdays from 0800 – 1730
- Standby duties after office hours, weekends and public holidays to respond to site(s) for fault recovery.
- Class 3/3A preferred.
Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg
Tempserv Pte Ltd
License No: 06C3745
Attention: Wee Wan Qi / EA Personnel No: R22109446
