POSITION SUMMARY
To plan, organize and control air operation activities, to ensure proper control and compliance in place during various stages including input, movement, process / sort, and output of all the air operation documents, to meet high service quality requirements at minimal cost.
PRINCIPLE DUTIES AND RESPONSIBILITIES
- Execute air freight shipments
- In-depth knowledge of the FedEx Trade Networks operations system
- Consolidation planning, ULD building arrangement;
- To negotiate rates and capacity with airlines and agents;
- Update Freightos/Briefcase Pricing with latest costs and sell rates
- Support sales with bids, quotes and follow up on proposals timely.
- Maintains all required reports / paperwork, overtime duties schedule, performance reviews through established paperwork guidelines;
- Act as an coordinator to communicate with sales team / airlines / overseas offices (internal and external) with regard to service improvement and exceptions handling;
- Dedicate attention on project shipment space and load planning;
- Ensure cost effectiveness of operations through established control of equipment, utilities and supplies;
- Other duties as assigned to the position.
JOB SPECIFICATIONS
- GCE ‘O’ Level and above
- At least two (2) years’ experience in customer service/operations in freight forwarding industry
- Extensive experience in freight forwarding industry and strong understanding of local compliance requirements;
- Knowledge of operational requirements from customers, agents and sister offices as well as financial processes among them;
- Familiar with workflow of airlines, cargo terminals, cross border trucking services and co-loaders;
- Basic accounting knowledge is required;
- Proficiency in MS Office applications;
- Fluent in English, Mandarin and local languages (to be able to liaise with Mandarin speaking associates)
- Detailed oriented;
- Strong interpersonal & communications skills;
- Trustful and a team player;
- Able to communicate with overseas office effectively and independently.
