Location: Tampines
Monday to Friday
8am to 8pm (Staggered Shift; 8am to 6pm or 10am to 8pm)
Basic Salary $3000 - $4000
Job Responsibilities
· Ensures highest standard of service delivery to our customers.
· Monitor and respond to incoming calls/emails/social media platform/written correspondences
· Maintains confidentiality of the Bank’s customers and data.
· Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Department standards to ensure calls handle accuracy and operational effectiveness
· Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
Job Requirements
· Degree/ Diploma in any discipline.
· Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
· Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
· Possess good command of written and spoken English.
· Proficient in PC skills including MS Office applications.
Interested applicants please apply or email to [email protected]
Only Shortlisted Applicants will be contacted.
Goh Boon Hui R24122338
Just Recruit Singapore Pte Ltd - EA12C6295
