Location: West (With islandwide pick up)
Background :
They are under the healthcare business unit and assist in handling phone calls + order processing
Timing :
5 day work week (Monday-Friday, 8.30am-5.30pm)
Salary: $2500/Mth (with other benefits)
General Responsibilities
• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer
Requirement:
•Prior Call centre exp/ Customer Service or Have order processing experience would be advantageous.
• Min Nitec in any discipline.
• Comfortable to handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.
Interested candidate, kindly send a copy of your resume to: [email protected]
OH LI XUAN BRINA [R24120322]
Email Address: [email protected]
Recruit Express Pte Ltd
EA Licence No: 99C4599
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